Tag: CX

OpinionRoute Expands Leadership Team, Names Cousineau as COO, Ratcliff as CTrO and Herzak as SVP, Growth

FOR IMMEDIATE RELEASE  OpinionRoute Expands Leadership Team, Names COO, CTrO and SVP, Growth   Cleveland, OH, USA, January 31, 2024–  OpinionRoute LLC, a leading Market Research Operations company, announces a series of changes to its Executive Team.  Kayla Cousineau has been promoted to Chief Operating Officer. The company also announces the hiring of Mary Herzak as Senior Vice […]

Read Full Article

Working Harder to Earn the Trust of MRX

by Rich Ratcliff At OpinionRoute, we’ve always embraced innovation, striving to provide state-of-the-art solutions in the ever-evolving world of market research. Today, I’m thrilled to share a significant step that underscores our unwavering commitment to integrity, data quality, and customer trust. We are introducing a pivotal role within our leadership team: the Chief Trust Officer […]

Read Full Article

Fine is a CX 4-Letter F-Bomb

By Danielle Chinitz In the world of client experience, the word “fine” is anything but that.  Customers today are not merely looking for “fine” experiences; they crave exceptional ones. The era of settling for the bare minimum is long gone.  They want to feel special and will focus on services and products that offer that. […]

Read Full Article