Listen On: 
In this episode of ‘Gator Aid, host Terence McCarron sits down with Danielle Chinitz, OpinionRoute’s SVP of Client Experience. Danielle shares her insights on what makes a successful CX program, including understanding the client’s business, building authentic relationships, and measuring and iterating.
Danielle also emphasizes the importance of happy employees and their role in delivering a great customer experience. Tune in to learn more about CX and its impact on the industry.