GATOR AID PODCAST | March 26, 2024
Kayla, OpinionRoute’s COO, shares her experiences coming into MRX from Healthcare Operations. She identifies the challenges and opportunities she sees for companies in our sector. Then Kayla shares practical guides on how to establish best practices, consensus and rallying a team through an important organizational growth period.
1:11 Kayla’s background and entry into MRX.
3:04 Navigating change in her own career
3:53 MRX’s opportunity with Data opportunity on the business side of the industry
5:11 The process of staging a company for growth and how Kayla executed that in her early days of OpinionRoute.
7:55 The value and process of documenting “the right way”.
10:52 How to reconcile team differences in process.
14:06 Change Management and challenges to the new way.
17:30 Tips to guide your team through change successfully.
19:25 How to measure progress
22:33 Kayla’s favorite part of her job